Reporting UIC Wifi Issues and Getting Tech Support

How to Report WiFi Problems

If you have issues with connecting or staying connected to UIC wifi, use the Report a Problem button on the UIC IT Service Desk web page to submit a ticket.

Include as much information as possible, such as:

  • Location(s) where you had issues connecting to UIC-WiFi
  • Time of day when the issue happened

Tech Support for Other Issues

You can get in-person help with technical problems by going to the Campus Technical Helpdesk. Walk-in & Virtual Support M-F, 9:00am – 5:00pm.

The Technical Help desk can help you with:

  • Accounts/Passwords
  • UIC Wireless Network
  • Personal Device Maintenance
  • Duo 2-Factor Authentication (2FA)
  • WebStore software installations
  • Technology Solutions services